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Elevate Supplier Performance with SMART Metrics: 10 Keys to Success

In today’s volatile supply chain landscape, supplier performance isn’t just a procurement concern – it’s a strategic imperative. Whether you’re…

business, content-marketing, contract-management, contract-manager, contracting, digital-marketing, marketing, SMART, Supplier Performance, technology

Ten Keys to Success for Monitoring Service Level Agreements (SLAs)

Service Level Agreements (SLAs) are the heartbeat of performance accountability in contracts. Yet too often, they’re signed and shelved –…

ai, artificial-intelligence, business, contract-management, contract-manager, contracting, digital-marketing, Service LEvel Agreement, SLA, technology

Ten Keys to Ensuring Effective Service Level Agreements in Post-Award Contract Management

Here are ten essential keys to ensuring effective Service Level Agreements (SLAs) are in place during the post-award contract management…

ai, artificial-intelligence, business, contract-management, contract-manager, contracting, cybersecurity, post-award-contract-management, Service LEvel Agreement, SLA, technology

Contract performance management frameworks incentivize performance standards

Here are ten powerful approaches within contract performance management frameworks that incentivize suppliers and contractors to go beyond the minimum…

ai, business, contract-management, contract-manager, contracting, digital-marketing, incentive, marketing, performance-management, Supplier Performance, technology

Ten Scenarios Where Comprehensive Supplier-Customer Performance Frameworks Are Warranted

In today’s hyper-connected, globalized economy, the relationship between suppliers and customers is more than transactional – it’s strategic. A comprehensive…

ai, artificial-intelligence, business, contract-management, contract-manager, contracting, contracting models, frameworks, Supplier Performance, supply-chain, technology

Ten Aspects of Contract Dispute Mitigation Processes: Preventing Minor Issues from Growing

Disputes rarely begin as major breaches. More often, they start as small misunderstandings, missed expectations, or unaddressed concerns. Left unmanaged,…

ADR, contract-management, contract-manager, contracting, dispute prevention, dispute resolution

Nine Measures to Ensure Dispute Resolution Processes Are Consistently Followed Between Suppliers and Customers

A Cross-Sector Guide to Embedding Discipline, Transparency, and Trust in Conflict Management Disputes between suppliers and customers are inevitable in…

contract-management, contract-manager, contracting, dispute resolution

Ten Criteria to Use in Clearly Defining Dispute Resolution Processes and AI Workflows

As artificial intelligence becomes more embedded in contract management, procurement, and shared services, the need to define dispute resolution processes…

ai, contract-management, contract-manager, contracting, dispute resolution, post-award-contract-management, Workflow

Eight Considerations for Identifying Contractual Dispute Resolution Attempts Between Suppliers and Customers

Disputes between suppliers and customers are not always loud. They often begin quietly – with a missed deadline, a vague…

contract-management, contract-manager, contracting, dispute resolution, post-award-contract-management

Eight Considerations When Drafting Workflows to Identify Preliminary Actions in a Contract Dispute

Contract disputes are rarely sudden – they simmer, signal, and surface. Whether it’s a missed milestone, a misunderstood clause, or…

contract-management, contract-manager, contracting, dispute resolution, Workflow, workflows

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