In today’s volatile supply chain landscape, supplier performance isn’t just a procurement concern – it’s a strategic imperative. Whether you’re…
Ten Keys to Success for Monitoring Service Level Agreements (SLAs)
Service Level Agreements (SLAs) are the heartbeat of performance accountability in contracts. Yet too often, they’re signed and shelved –…
Ten Keys to Ensuring Effective Service Level Agreements in Post-Award Contract Management
Here are ten essential keys to ensuring effective Service Level Agreements (SLAs) are in place during the post-award contract management…
Contract performance management frameworks incentivize performance standards
Here are ten powerful approaches within contract performance management frameworks that incentivize suppliers and contractors to go beyond the minimum…
Ten Scenarios Where Comprehensive Supplier-Customer Performance Frameworks Are Warranted
In today’s hyper-connected, globalized economy, the relationship between suppliers and customers is more than transactional – it’s strategic. A comprehensive…
Ten Aspects of Contract Dispute Mitigation Processes: Preventing Minor Issues from Growing
Disputes rarely begin as major breaches. More often, they start as small misunderstandings, missed expectations, or unaddressed concerns. Left unmanaged,…
Nine Measures to Ensure Dispute Resolution Processes Are Consistently Followed Between Suppliers and Customers
A Cross-Sector Guide to Embedding Discipline, Transparency, and Trust in Conflict Management Disputes between suppliers and customers are inevitable in…
Ten Criteria to Use in Clearly Defining Dispute Resolution Processes and AI Workflows
As artificial intelligence becomes more embedded in contract management, procurement, and shared services, the need to define dispute resolution processes…
Eight Considerations for Identifying Contractual Dispute Resolution Attempts Between Suppliers and Customers
Disputes between suppliers and customers are not always loud. They often begin quietly – with a missed deadline, a vague…
Eight Considerations When Drafting Workflows to Identify Preliminary Actions in a Contract Dispute
Contract disputes are rarely sudden – they simmer, signal, and surface. Whether it’s a missed milestone, a misunderstood clause, or…
