In the world of supplier performance, there’s a powerful force that’s often underestimated: the customer end-user. These are the people … More
Tag: ai
Feedback That Fuels Performance: 10 Ways Customers Deliver Measurable Insights to Suppliers
In the world of supplier and contractor relationships, feedback isn’t just a courtesy—it’s a strategic necessity. Contracts may outline expectations, … More
From Silos to Strategy: 10 Keys to Linking Supplier Metrics with Portfolio Performance
Supplier performance metrics are essential — but when they live in isolation, they lose strategic power. Tracking a vendor’s on-time … More
Ten Keys to Success for Monitoring Service Level Agreements (SLAs)
Service Level Agreements (SLAs) are the heartbeat of performance accountability in contracts. Yet too often, they’re signed and shelved – … More
Ten Keys to Ensuring Effective Service Level Agreements in Post-Award Contract Management
Here are ten essential keys to ensuring effective Service Level Agreements (SLAs) are in place during the post-award contract management … More
Contract performance management frameworks incentivize performance standards
Here are ten powerful approaches within contract performance management frameworks that incentivize suppliers and contractors to go beyond the minimum … More
Ten Scenarios Where Comprehensive Supplier-Customer Performance Frameworks Are Warranted
In today’s hyper-connected, globalized economy, the relationship between suppliers and customers is more than transactional – it’s strategic. A comprehensive … More
Ten Criteria to Use in Clearly Defining Dispute Resolution Processes and AI Workflows
As artificial intelligence becomes more embedded in contract management, procurement, and shared services, the need to define dispute resolution processes … More
Ten Cases of Effective Contract Kickoff Meetings
Contract kickoff meetings are more than administrative rituals – they’re strategic launchpads. When done well, they create clarity, foster trust, … More
Six Methods to Foster Trust in Customer-Supplier Contract Kickoff Meetings
Laying the Groundwork for Partnership, Not Just Performance Contract kickoff meetings are more than procedural checkpoints—they’re relational launchpads. Whether you’re … More
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