In the world of supplier performance, there’s a powerful force that’s often underestimated: the customer end-user. These are the people … More
Tag: contracting
Feedback That Fuels Performance: 10 Ways Customers Deliver Measurable Insights to Suppliers
In the world of supplier and contractor relationships, feedback isn’t just a courtesy—it’s a strategic necessity. Contracts may outline expectations, … More
Measuring What Matters: How to Manage Customer End-User Compliance for Maximum Yield
In the world of supplier performance, one metric often gets overlooked: customer end-user compliance. It’s not just about whether a … More
From Silos to Strategy: 10 Keys to Linking Supplier Metrics with Portfolio Performance
Supplier performance metrics are essential — but when they live in isolation, they lose strategic power. Tracking a vendor’s on-time … More
Elevate Supplier Performance with SMART Metrics: 10 Keys to Success
In today’s volatile supply chain landscape, supplier performance isn’t just a procurement concern – it’s a strategic imperative. Whether you’re … More
Ten Keys to Success for Monitoring Service Level Agreements (SLAs)
Service Level Agreements (SLAs) are the heartbeat of performance accountability in contracts. Yet too often, they’re signed and shelved – … More
Ten Keys to Ensuring Effective Service Level Agreements in Post-Award Contract Management
Here are ten essential keys to ensuring effective Service Level Agreements (SLAs) are in place during the post-award contract management … More
Contract performance management frameworks incentivize performance standards
Here are ten powerful approaches within contract performance management frameworks that incentivize suppliers and contractors to go beyond the minimum … More
Ten Scenarios Where Comprehensive Supplier-Customer Performance Frameworks Are Warranted
In today’s hyper-connected, globalized economy, the relationship between suppliers and customers is more than transactional – it’s strategic. A comprehensive … More
Ten Aspects of Contract Dispute Mitigation Processes: Preventing Minor Issues from Growing
Disputes rarely begin as major breaches. More often, they start as small misunderstandings, missed expectations, or unaddressed concerns. Left unmanaged, … More
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